Energy Savings Scheme
Web app
The Energy Savings Scheme is currently NSW's largest contributor to reducing emissions and reaching Net Zero.
14 weeks alongside NSW Department of Planning, Industry and Environment (DPIE) to define the critical features of a new platform that streamlines and accelerates energy savings across the state.
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Our partnership with NSW Department of Planning, Industry and Environment (DPIE) began with an initial 4 weeks to work with the scheme's many varied stakeholders — policy makers, regulators, auditors and businesses carrying out the work to create energy savings — culminating in a report with evidence to support the continuation and expansion of the scheme.
Following the acceptance of that report and other work by the Department, the Energy Savings Scheme was set to increase in scope and complexity, with the introduction of the Energy Security Safeguard.
Revolutionary change is incredibly hard in complex systems.
Following the acceptance of that report and other work by the Department, the Energy Savings Scheme was set to increase in scope and complexity, with the introduction of the Energy Security Safeguard.
Revolutionary change is incredibly hard in complex systems.
We set out prototyping and testing many potential requirements; standardised processes, automation, improved data collection, and improved information access. The nuance in our learning was that the scheme needs to deliver accelerating energy savings to meet Net Zero targets, but not advance in such a pace that the varied web of businesses carrying out energy savings activities could not adapt.
User testing revealed that while there is no 'one-size-fits-all' process for energy savings, the required data is the same. This powerful insight led to the true answer. The most effective way to fight fragmentation is through access to clean, consolidated data rather than trying to control and manage all tasks.
User testing revealed that while there is no 'one-size-fits-all' process for energy savings, the required data is the same. This powerful insight led to the true answer. The most effective way to fight fragmentation is through access to clean, consolidated data rather than trying to control and manage all tasks.
“The key things here are consolidation and clarity. Having it all in one place is faster and easier for us to do our job.”
“This is fantastic, paying for the certificates and having access to them immediately. That's what excites me about this the most.”
“Having all the right information as you do here, enables me to see risk or detect my attention to problems. We can't see any of this in one spot at the moment. Any way that we can reduce time on the mundane work opens up time for more exciting stuff.”
“It would be a great development. This is centralising information, having access to intelligence on installers and complaints.”
